TL;DR
You must redeem your Streaming Reward card using the same email address that received the invitation. Using a different email will cause this error.
Full Explanation
You’re seeing this message because the email you’re using doesn’t match the email that received your Streaming Reward invitation 😊
Quick fixes to try:
Find your invitation email
Search your inbox (and Spam) for “MyBundle” or your internet provider’s name.
Use that exact email to sign in
If needed, sign out and try again using a private/incognito browser window.
Forgot your password?
Use “Forgot password” with the invited email address.
If you didn’t receive an invite:
Invitations usually arrive 7–10 days after installation or upgrade.
If it’s been more than 10 days, reach out to us for help.
Still having trouble?
Make sure you’re not using a different email (work, school, or an alias).
Try a different browser or device.
If you’re still stuck, contact us at help@mybundle.tv and we’ll be happy to help!