TL;DR
Charges usually fail because the service isn’t eligible or the cost is higher than your card balance. If neither applies, contact support for help.
Full Explanation
If a charge on your Streaming Reward card isn’t going through, there are a few common things to check 😊
Service eligibility:
Some Streaming Reward cards are set up for specific types of streaming subscriptions. Make sure the service you’re trying to subscribe to is an eligible type for your reward.Available balance:
Check whether the charge is higher than the balance left on your card.If the service costs more than your available balance, the charge will not process.
If everything looks correct and you’re still having trouble, don’t worry — just reach out to us at help@mybundle.tv. Our team will be happy to help figure out what’s causing the issue!