If your phone shows no signal, no service, or emergency calls only, work through these steps in order.
Check the basics
• Airplane mode is off • Your plan is active — Log in to your MyBundle account and open Mobile Dashboard. • You are not in a known outage area — check the Mobile Dashboard in your MyBundle account or your provider's status page
Restart your device
Turn your device fully off, wait 10 seconds, and turn it back on. This forces the device to reconnect to the network and resolves most temporary no-service issues.
Toggle the SIM line
iPhone:
Settings → Cellular → select your line → turn Turn On This Line off, wait 10 seconds, turn it back on
Android / Samsung:
Settings → Network & internet → SIM cards → disable your SIM, wait 10 seconds, re-enable it
Check signal strength
No service may simply mean you are in a low-coverage area. Try moving to a window, a higher floor, or outdoors. If service returns when you move, the issue is coverage rather than your account or device.
Check network mode settings
If you are in a 5G area but experiencing no service, try switching to LTE/4G only:
iPhone: Settings → Cellular → Cellular Data Options → Voice & Data → select LTE
Android: Settings → Network & internet → your SIM → Preferred network type → select LTE
Update carrier settings (iPhone)
Settings → General → About — if a carrier settings update is available, a prompt will appear. Accept it and restart.
Log in to your MyBundle account, click the person icon in the top right, then click 'Mobile' to open your Mobile Dashboard. Select 'Get Help' to start a chat with our mobile support team, who can help with any questions or issues.