A failed payment usually means there was a problem with the card or payment method on file. In most cases it can be fixed quickly.
Tip: If your payment fails, your service may be restricted until the payment is resolved. Fixing the issue promptly avoids any interruption to your plan.
What to do
• Log in to your MyBundle account and open Mobile Dashboard.
• Update your payment method if details have changed
• Check with your bank if details are correct but payment still failed
• Payment will be retried automatically once resolved — you do not need to trigger a new charge
My service is still suspended after paying
Log in to your MyBundle account, click the person icon in the top right, then click 'Mobile' to open your Mobile Dashboard. Select 'Get Help' to start a chat with our mobile support team, who can help with any questions or issues.