A failed port-in means your previous carrier rejected the request.
In the US: your new plan will activate once the port completes — you have not lost service.
Common rejection reasons
Incorrect account number: Find the correct number on a recent bill or in your previous carrier's MyBundle account — do not rely on memory Invalid or expired authorization code
Invalid or expired authorization code: Request a fresh code from your previous carrier. Most codes are valid for 30 days.
Number no longer active: Contact your previous carrier immediately to check if the number can be reinstated
Outstanding balance: Settle balance with old carrier, then resubmit
Number not eligible for porting: Some numbers cannot be transferred, if confirmed, a new number will be assigned
What to do
• Check the Mobile Dashboard in your MyBundle account for the reason the port was rejected
• Fix the issue (correct account number, get new authorization code, clear balance)
• Resubmit the port request from your account in your MyBundle account