Activation & Switching

Can I keep my current phone number or get a new one?

When will my plan be activated?

Where do I need to be when I activate my new line?

How do I move my phone number to MyBundle Mobile?

What information do I need to transfer my existing number?

How do I port my number in?

Should I cancel my current plan before porting my number?

What if I already canceled my old plan?

What if my transfer PIN or password has expired?

What is port protection and how does it affect number porting?

Can I port my number if I’m the account holder on a family plan?

Can I port a number that’s part of a family plan if I’m not the account holder?

What is a donor carrier?

My subscription won't activate

After porting, my new eSIM has no service

My port-in failed — what do I do?

My port-in is delayed or stuck

My port-in was blocked

My port-in was declined

My port-in is delayed or stuck

My port-in was blocked

My port-in was declined

My number was returned to original carrier