If your number transfer was blocked before it started, or you received a rejection immediately after submitting, the most common cause is a mismatch in the details provided.
Common reasons a port is blocked
• Incorrect porting credentials: account number, PIN, billing zip code, don't match your carrier's records exactly
• Account lock or port freeze: some carriers let customers lock their number to prevent transfers; this needs to be turned off before porting
• Recent account changes: if you recently changed your PIN or account details with your old carrier, the old details may have been submitted
What to do
• Contact your current carrier and confirm the exact account number and PIN
• Ask your carrier if a port freeze or account lock is active and remove it
• Resubmit the port request with the corrected details through your MyBundle account
Tip: Do not cancel your old plan until the port completes. Cancelling early can make the number unrecoverable.