Most port-ins complete within a few hours to one business day. A delay is not the same as a failure.
First — check whether your port has actually failed
Log in to your MyBundle account and open Mobile Dashboard. Common reasons for a delay
• Your previous carrier processes ports during business hours only — a Friday evening request may not progress until Monday
• Manual review hold — usually resolves within 1–2 business days
• Business or shared account — may require additional authorisation from the account holder
• Outstanding balance — some carriers won't release a number until any unpaid balance is cleared
Tip: In the US — your service will begin as soon as the transfer completes.
What to do if pending for more than one business day
• Confirm your old SIM is still active
• Check if your previous carrier sent messages asking you to confirm the port
• Contact your previous carrier and ask them to confirm there are no holds on the account
Log in to your MyBundle account, click the person icon in the top right, then click 'Mobile' to open your Mobile Dashboard. Select 'Contact Support' to start a chat with our mobile support team, who can help with any questions or issues.