If you purchased a plan but your service hasn't started — your plan shows as inactive, your SIM isn't working, or you can't make calls or use data — here's how to troubleshoot.
Check the basics
• Install your SIM or eSIM — a subscription won't activate until a SIM is associated with it. If you haven't installed your eSIM yet, see What is a QR code and where do I find it?
• Restart your device — a restart forces the device to register with the network
• Check the Mobile Dashboard in your MyBundle account — confirm the subscription status shows as Active, not Pending or Restricted
If the plan shows as Pending
Log in to your MyBundle account, click the person icon in the top right, then click 'Mobile' to open your Mobile Dashboard. Select 'Get Help' to start a chat with our mobile support team, who can help with any questions or issues.