If your SIM or eSIM is lost, damaged, or not working and you need a new one, you can request a replacement through your MyBundle account or by contacting support.
When you need a replacement
• Your eSIM QR code shows an expired or invalid error on your device, or was already used
• Your eSIM was deleted and cannot be reinstalled on the same device
• You've moved to a new device and your eSIM cannot be transferred
How to request a replacement
Log in to your MyBundle account, click the person icon in the top right, then click 'Mobile' to open your Mobile Dashboard. Select 'Get Help' to start a chat with our mobile support team, who can help with any questions or issues.
What happens to your number
Your phone number stays the same. The replacement SIM or eSIM is linked to your existing subscription — only the profile itself is replaced.