Three distinct scenarios — identify which applies before acting.
Scenario 1 — eSIM locked (PIN prompt)
Log in to your MyBundle account, click the person icon in the top right, then click 'Mobile' to open your Mobile Dashboard. Select 'Get Help' to start a chat with our mobile support team, who can help with any questions or issues.
Scenario 2 — Profile already in use on another device
Scenario 3 — Duplicate profile in device settings