If you tried to install your eSIM and got an "expired" or "invalid" error, the profile may be unusable. This usually happens when the profile was already used on another device.
Quick checks first
• Check if you've already installed this eSIM on another device — each profile can only be used once • If you recently factory reset your device, the original code may no longer be valid
How to get a replacement
Log in to your MyBundle account, click the person icon in the top right, then click 'Mobile' to open your Mobile Dashboard. Select 'Get Help' to start a chat with our mobile support team, who can help with any questions or issues.